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House Policies

Seating, safety, restricted items, and performance etiquette

Audrey's Tips for Seeing Schooltime Series Shows

Audrey shares some tips for kids going to see their first Schooltime Series show.

From Arrival to Show Time 


Schooltime performances are designed for youth audiences and open only to adults who are teachers or chaperones.

Students at Popejoy-HP 1

For the safety and enjoyment of all our patrons, we ask that you follow our house policies. Review these with your students and chaperones before the show.

  • UNM's fire code prohibits standing in the aisles or the back.
  • Students of all grades must always be chaperoned, including when visiting the restroom.
  • Everyone, regardless of age, must have a ticket. There are no lap passes.
  • All tickets will be scanned prior to your group being seated. Please have your paper copy or electronic device ready in advance.

When you arrive at Popejoy:

  • If an entire group wishes to sit together, all members of that group must be present. Saving seats will not be possible.
  • Ushers will escort all complete groups into the theater.
  • Seating is dependent upon the order of arrival of a group. It will start on the orchestra level from the front (near the stage) proceeding to the rear and then progress to the balcony from the front to the rear.
  • Groups cannot choose their seats regardless of their size.
  • Patrons/groups with previously requested ADA accommodations will be seated accordingly.
  • A single class will not be separated. However, we cannot guarantee multiple classes from the same school will be together. Please have your chaperones enter with their class and sit dispersed within the group.
  • All patrons are asked to finish their food, drink, and dispose of their gum before entering the hall.
  • For more information please refer to our Seating section.

Please note:

  • Our fire code prohibits backpacks (except for teachers), lunches, or other such articles from entering the theater. There are a few storage bins available in the lobby area. No coats or outdoor wear may be placed in these bins. Popejoy assumes no responsibility for anything left in the lobby areas.

For the safety of our precious PreK – 2nd graders, UNM requests school identifiers.

Students at Popejoy-HP 2
  • School identifiers give us a quick and easy way to reunite lost or un-chaperoned students with their group. Examples of suitable identifiers include: matching T-shirts, headbands, lanyards, and/or school badges.
  • Immediately report a separated child to the nearest usher, who will notify management; management will then institute procedures to attempt to find the child, including contacting the UNM Police Department.
  • The kiosk in the lobby is our rendezvous point, should a child become separated. Staff will bring any unchaperoned children to the kiosk before looking for the responsible party. 


Learning appropriate social behaviors is one benefit of attending Schooltime. These "House Rules" are the same for both children and adults.
Please post and discuss with your students before the performance.
Students at Popejoy-HP 3
  • Patrons should remove hats or caps when inside.
  • Photography, video, cell phones, gaming devices or recordings of any kind are prohibited during the performances. Theater personnel will ask anyone violating this requirement to leave the hall.
  • Patrons with crying babies and other disruptions during the show are requested to be considerate and leave the hall during these periods. Please enjoy the show in the lobby or lower lounge via our large screen monitors until ready to return inside. Note: Children cannot be left without a chaperone at any time.
  • Some shows are interactive and request responses from the audience; some are not. Discuss with your class how they can know the difference, and what is appropriate conduct in a theater with live performances in comparison to watching television.
  • During a musical or other music performance, it is appropriate to clap at the end of a song. During a ballet or dance performance, it is appropriate to clap at the end of the number.
  • At the end of the show, after the applause, please remain in your seats until our House Manager dismisses you.
  • If you plan to stay for the Question & Answer session, please remain in your seats until the house clears, then move down towards the stage.
We are looking forward to hosting a wonderful and exciting season with you and your class!

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